I ever tell you how much I HATE dealing with GE's industrial divisions? Their PLC line is ok, but the support blows - parts take forever to arrive, their 'new', i.e. 4 year old, Pacsystem line is really bad - stuff's forever on 'engineering hold' because of 'bad parts from China'. They just recalled every single CPU because of a stupidly undersized heat sink that resulted in overheating. A customer of mine got f***ed by one and was NOT HAPPY. GE's answer is "Yeah we screwed up but we're GE so we'll replace it, once we get the new parts from China in a month or two." Tech support is some Indian who graduated from Dell to a 'real product'. So I'm being told to reinstall the software.
This isn't cheap stuff - one project we did, the control gear alone was $30,000 for the parts. We're talking a big bucks line of stuff.
Oh, and GE's switches/pilot lights/contactors/starter are JUNK these days. Especially when you can get ABB or Sprecher + Schuh for less...
The flip side - Allan-Bradley gives us 24/7/365 tech support, where we get a AMERICAN who actually KNOWS the product and can help you - fast. The few times I've had to use it, it's been a dream - dial, enter your code, get a human, get the answer, get going. Of course, we almost never send A-B stuff back for repair because it never breaks in the first place.
07-12-2008, 06:21 PM
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