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STUCK indeed! That's your problem. Use a 4mm (if I recall) nut driver and remove the arm. No need to remove other parts; just gently swing the arm back toward the cassette holder then remove it... Clean with solvent, both the inside of the arm hole and the shaft, and then put a tiny blot of machine oil on the shaft. Reinstall and thread the nut back on the shaft until the threads just barely show through the nut. It should now spring back with no resistance. Make sure the spring is set in the correct position to pop the arm to toward the cassette; not toward the pinch roller.
Charles
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Collecting & restoring TVs in Los Angeles since age 10
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