Found a Little color Sony, and it is OLD.

[asynchronousman]

You've forgotten that I believe Sony Customer Service is the computerized Antichrist basically, and that most of the product line stinks since 1992. Other than that, the company ran quite well until Mr. Morita passed away and the company was overrun by poor management. 4 years ago I could call a regional service center and talk to somebody in charge who knew what I wanted. I get the same computer telling me to get the "learning remote" and enter the codes for a remote I DON'T HAVE and want to emulate without spending $80 for something that doesn't have all the code routines...fark the Darth Vaio speech recognition that reduces my last name DINIUS to GJFXRQ too.