If you think that's bad it's just a part for a hobby...
Our local state farm office was not getting mail into their PO box for MONTHS.... People's coverage was lapsing and their business was a mess because of this. For several months in a row our agent kept pestering them to fix it and getting ignored, the runaround, BSed, all the above until eventually someone noticed they had been dumping checks and sensitive legal documents into the wrong PO box for months! Can you imagine getting into an accident and discovering you don't have coverage because the post office wasn't delivering your check.
I get that they are having staffing issues, but at some point there needs to be punishment...If they have to worry about the last 2 months of their paycheck deposits being pulled back from their account or SOMETHING other than layoff that hurts then they'll be more careful.