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Ah yes, that type of customer. File a police report, no excuses. He threatened you, period. If he attempts to contact you again, do not respond.
Only way to deal with assholes like this. They think you owe them the world for a measly $10. I loathe people like that. He got what he paid for, fair and square. It's not your fault he's too stupid to know that damn near every vcr is going to have problems operating being this old.
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