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well, as far as how to tell if video/audio heads being bad I'm not sure about that but I know its rather easy to damage them if you aren't careful about how you clean them.
Just out of curiosity, have you tried a different tape and seen if the VCR tracks better with a different tape?
I know that sometimes a worn or damaged tape can sometimes cause a hifi VCR to track intermittently as far as audio and video goes and sometimes it can't always be fixed with the tracking control adjustment.
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