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Comcast Issues
I agree with Jeffhs. Call Comcast. I had an issue with my Internet service that was causing me to not be able to use my VoIP phone issued by my employer. The Comcast phone intake people were very helpful, and did not spin me into a bunch of delays. They sent somebody out next day, and he was very effective in troubleshooting the problem. In my area the Comcast signals were too hot causing signal degradation, and jitter on the Ethernet side if their modem. He put a passive attenuator on the modem, pulling the signal to the modem's optimal level, VoIP service restored.
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