[Steve D.]

I have Time-Warner cable service here in So. Ca. I was having trouble accessing the on demand service. The service rep. tried all the things he could do from the local office. I re-booted the box and he tried several tricks to restore on demand service. So we scheduled a service call. The service tech said it wasn't the box. Which I suspected. He fixed the problem at the connection going into the building. But...stll changed out the box over my objections. He replaced the heavy duty Motorola all metalbox w/clock and switched/unswitched AC plugs with a piece of crap black plastic box half the size w/ no clock and no AC outlet. Said "He had to do what the service order form requested." I missed that very accurate clock and the AC plug on the old Moto box. Called TW and said I'm on my way over to their office with the crap plastic box and want to exchange it for my old metal box. They did and all is well. I always dred the service call syndrome.

-Steve D.