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It was not your fault, your cable company is retarded. Those boxes are the worst chinese junk they can force on everyone, I've had several fail like yours. The same thing with all the rebooting and mine froze a lot. Glad they gave you a new box like they're supposed to.
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Kyocera R-661, Yamaha RX-V2200
National Panasonic SA-5800
Sansui 1000a, 1000, SAX-200, 5050, 9090DB, 881, SR-636, SC-3000, AT-20
Pioneer SX-939, ER-420, SM-B201
Motorola SK77W-2Z tube console
McIntosh MC2205, C26
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