I understand. I went in there once just to order a tube for just grins. I didn't need it... just curious to see what would happen and if they still dealt with them.
I told the guy behind the counter I needed to order a vacuum tube. He told me to try Sears because he didn't think RS could get vacuum cleaner accessories! I kept trying to explain what I wanted... he thought I was crazy.
I asked him if anyone there was born before 1980. He went and got someone else... an older man looking like Tommy Chong came out asking what kind of tube I wanted. I simply told him I needed a 12ax7 and he replied with, "OH! Okay... not a problem." Started punching stuff in the computer. The younger guy stood there to find out what it was all about. He still had no idea.
Was just cheap entertainment for my afternoon.