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All I can do is to wish you good luck in trying to get cable providers to listen to anything more difficult or complex than a full failure at your home. My supplier is Charter and I have tried numerous times to get in contact with a technician by phone and in person. Haven't had any luck so far.
I have found some of their repairmen to be aware of the shortcomings in the audio portion of their signal but the usual response is that the company could do better but the general public hasn't complained to a great extent.
I have talked to folks on the phone from Pakistan, Australia, Canada (no offense friends on AK) and all over our country; no real help. I actually asked a person with a highly accented voice which city he was answering from. The answer sounded like "Techsoos" . I just gave up for now!!!
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