My future son in law plays in a rock band. He has an
old Peavy amp that has seen many, many miles and years of use, abuse and neglect on the road as well as many coats of stale beer on the case. Some of the controls were getting noisy and one of the small control shafts was sheared off. I took it apart and cleaned the controls but I couldn't find a replacement pot for the broken one anywhere that I looked. The last resort was to call Peavy customer service. After giving the model number and serial number to the real live English speaking person that answered the phone I was told that the pot was $2.25 (if I remember correctly) and the knob was $1.00. When I asked how much shipping and handling would be she said that they don't charge their customers for S&H. I had the parts a few days later. Wow!
The only reason that I mention this is that, sadly, my experience with Peavy stands out as an extremely rare and unusual occurrence these days but there are still a few companies that still get it and understand how valuable that kind of service is. It was Made in the USA too! (It's really a sad comment that even mentioning that is noteworthy.)