|
The letter from Loud Technologies was the final straw that made me close up the service center. No warning just out of the blue this letter comes making it sound like they were doing me a favor. They closed all the warrenty claim accounts, and closed the parts accounts. Oh they would sell me parts, but I had to prepay for them. Most of the equipment had deteriated to chinese junk anyway, and some was just not serviceable. I asked for the schematics for a small powered mixer once and they sent me 4 different schemes. None of which matched the mixer. I put it back in the box and told them to send it back to china. Fender was usually not hard to work on, but the warrenty process had gotten very picky. Parts were avaliable, but the new amps were just not very high quality. Line 6 was very easy to work with, but since I was not an official service center for them, they would not send me service manuals. They did however provide me with the tech line phone number, and would stay with me any time I had a problem with a customers amp. They always sent me any parts to complete the repair, usually no charge, even if it was out of warrenty. Around here though it was Fender, SLM, and Peavey gear that was sold the most. I did service some Yorkville gear, and their warrenty claim process was a breeze. They just said fix it and send us the bill. No fuss no muss. They always paid promptly. Warrenty work for them was rare since most of their gear was built well and serviceable. I havn't seen a lot of the new stuff, so I don't know about their quality now.
Bill R
|